NetDevil is pleased to announce the launch of a new billing system for Jumpgate Classic and other NetDevil products. Our new system dramatically streamlines and modernizes all billing operations and is expected to improve our customer service response by internalizing the Jumpgate billing process to NetDevil.

Better Features

For the Jumpgate Classic community specifically, the NetDevil billing system also enables the following long-requested features:

- Simplified account reactivations
- Choices for billing period length
- Easy password changing and lost password retrieval
- No credit card requirement for Free Trial
- Free Trial period lengthened to 14 days

Support Changes

PayByCash services remain a payment option within the new system. However, Internet Payment Solutions will cease to provide direct billing and credit card services for Jumpgate on 7 April 2008.

The support email will now be pilot_support@netdevil.com for all billing concerns, as well as for all game and technical support matters.

As a result of the system cutover, all billing for Jumpgate Classic through Internet Payment Solutions (including both PayByCash and SaberCharge) is being terminated as of 7 April. All game accounts will remain active until the end of their current billing period through Internet Payment Solutions, at which point they will automatically be cancelled.

New account creation will likewise use the new system from 7 April.

Account Transfers

All customers who wish to maintain an active Jumpgate game account are asked to please visit the NetDevil Account Management website at the following URL to transfer your game account(s) to our new billing system.

https://accounts.netdevil.com/

Simply create a NetDevil ID for yourself, choose "Sign up for Jumpgate Classic", and select the option "Transfer an Existing Account" in order to set up billing for your account. Please note that if you happen to own more than one Jumpgate game account, you will only need to create one NetDevil ID from which to manage them. Billing via the new system will only commence after the former IPS billing period for the account has elapsed.

Reminder emails regarding the account transfer process are being sent to all customers who had a current email address in the IPS billing system, but we recognize that coverage via that system is likely to be incomplete.

We do apologize for the inconvenience of the need to conduct the account transfer. The drastically improved features and service deriving from the new system should make the brief transfer process well worth it.

After considerable work by NetDevil's full-time webmaster over the last several months, I am pleased to finally announce that NetDevil is about to establish a new billing system for Jumpgate Classic and other NetDevil products.

NetDevil's new billing system is expected to resolve a large number of longstanding problems, as well as the recent, very serious problem of the failure of automated account activation.

Here's a list of the high points of the new billing system:

* No switch to a third-party billing provider's site when signing up.
* Longer, 14-day free trials.
* No credit card information required for free trial.
* Choice of billing period (monthly, 3-month, etc.)
* Easier lost password retrieval.
* Easier reactivations.
* PayByCash service remains an option, but Internet Payment Solutions (IPS) ceases to be our billing provider.
* NetDevil personnel will be able to solve billing problems, instead of referring problems to another company.

IMPORTANT: To make the change in billing systems possible, all billing through IPS will be terminated when we cut over. Accounts will remain active through the end of their current billing cycle at time of cut over. Customers with existing Jumpgate accounts will need to create an account with the new billing system in order to set up billing. I assure you this process is intended to be as easy and painless for our present customers as possible.

I expect to be able to post specific information about when the cut over will occur, and how to transfer your accounts, in a matter of days.