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Steam Steam introducing new refund policy

Discussion in 'Game Deals' started by Tikigit, Jun 2, 2015.

  1. Tikigit

    Tikigit Senior Magnate

    108
    Nov 21, 2008
    Ratings:
    +415 / 17 / -0
    Steam up until now has had a pretty big brickwall when it's come to refunds. If you resided in Europe then there were one or two EU consumer rights laws you could cite that would cause them to give a refund but they recently eventually changed the terms on purchasing to state by downloading a game you were surrendering your rights to a refund under those laws.

    Now it seems after the likes of GOG.com and EA's Origin have both made a stance clearing attacking Steam on refund policy grounds by clearly stating they're open to refunds like some other platforms, Valve are finally changing their stance.

    Steam Refunds

    In a nutshell, as long as it's not a movie or a in-game purchase for a non-valve controlled game. If you've used it for less than 2 hours and it's within 2 weeks of the time of purchase, they'll grant a refund.

    No questions asked.
     
    • Like Like x 1
  2. Jump

    Jump Administrator Staff Member

    243
    May 22, 2004
    Ratings:
    +822 / 51 / -0
    It's about time. Maybe this will force developers to get off their asses and make games that meet their descriptions.
     
  3. Tikigit

    Tikigit Senior Magnate

    108
    Nov 21, 2008
    Ratings:
    +415 / 17 / -0
    I can see it also making some developers feel forced to utilise the Steamworks API to use Steam as DRM as well.

    The refund process sounds to be almost entirely automated, in which case pretty much nothing stopping anyone from buying a non-Steamworks game from Steam, downloading it, copying and pasting it elsewhere and then filing for a auto-refund.

    Can see Steam reworking the policy very soon to add in more conditions after they've done a period of behaviour tracking.
     
    • Agree Agree x 1
  4. Jump

    Jump Administrator Staff Member

    243
    May 22, 2004
    Ratings:
    +822 / 51 / -0
    They will also need a policy for early release games.
     
  5. Tikigit

    Tikigit Senior Magnate

    108
    Nov 21, 2008
    Ratings:
    +415 / 17 / -0
    Yeah, one thing that's clearly missing from the new refund policy is something to address 'Double Canning'.
     
  6. Jump

    Jump Administrator Staff Member

    243
    May 22, 2004
    Ratings:
    +822 / 51 / -0
    You can't really have people buying early release out of curiosity and then saying 'it's buggy I want my money back." It should be two weeks after actual release. Then developers would be more keen to do what they say and make people satisfied.